Senior Services

Senior Transportation Information

Bus Reservation Policies and Procedures

• Please call the Transportation Department at 203-262-0652 to schedule rides in and out of town (Dial-a-Ride).
• Calls for rides must be made 2 business days in advance of the desired ride date, by 10:00 AM.
• Transportation calls will only be taken between the hours of 8:30-4:00 PM Monday-Thursday and 8:30-12:30 PM on Friday. . Voicemails/calls made outside of these hours will not be addressed until the following business day.
• Pick up time confirmation calls will be made between the hours of 2:00 PM and 4:00 PM the day before the scheduled ride. Please note all pick up times are approximate and we will make every effort to pick up and drop off passengers in a timely fashion.
• Reservations may not be made further than two months in advance.
• Only one round trip to a single destination, per passenger, per day is permitted.
• Transportation for in town rides are available between 9:00 AM - 3:30 PM Monday-Thursday and Fridays 9:00 AM-12:00 PM.
• Appointments for out of town (Dial-a-Ride) rides MUST conclude by 2:00 PM.
• Appointments for in town rides MUST conclude by 3:30 PM Monday-Thursday and by 12noon on Friday.
• Unless a senior is calling to cancel a ride, changes to a planned ride will not be honored.
• Seniors are required to contact Transportation Department at (203) 262-0652 as soon as they become aware of a cancellation.

Basic Transportation Policies and Procedures:

• Riders must be 60 years of age or a disabled resident of Southbury.
• Passengers do not need to be senior center members.
• Only certified service animals are permitted on the bus.
• Transportation from skilled nursing facilities is prohibited.
• A ride can and will be provided to surgical procedures, however transportation can NOT be provided from a surgical procedure in which anesthesia (other than a local) is administered.
• A passenger may have an aide accompany them free of charge.
• Drivers are not permitted to carry groceries nor accompany riders to their residence. Curb to curb service only will be provided.
• Drivers will wait a maximum of 5 minutes for the passenger to be at bus before moving to their next pick up.
• Drivers will NOT stop for passengers that try to wave down bus. Drivers will not pick up and transport passengers that are not on their passenger list.
• All passengers are required to be seated with seat belts fastened at all times.
• For the well-being of all passengers and drivers we ask for courteous and polite behavior, appropriate personal hygiene and compliance with all guidelines.
• The driver reserves the right to deny transportation if one’s behavior or hygiene poses a risk to others.
• There is a five (5) bag maximum for shopping trips.
• Drivers do not carry cash or sell punch cards nor take reservations or cancellations. All reservations or cancellations must be handled through the Transportation Department.
• No food or drink is permitted on bus besides water.
• Drivers cannot accept tips.
• Cancellations will be televised on WTNH 8 and WFSB 3. You may also call the Center after 8:00 AM for a recorded message.

Priority

Appointments are prioritized in the following order:

1. Doctors’ appointments
2. Medical Clinics
3. Physical Therapy
4. Grocery Shopping
5. Senior Center
6. Personal Care appointments: Salons, Barbers etc.

Around Southbury Transportation Schedule for age 60+ and those with Disabilities

Fares for Rides Around Southbury

All round trip.

• All rides to/from any municipal building in Southbury (Senior Center, Town Hall, Southbury Public Library, etc.) - free of charge.
• Other locations in and around Southbury - $2

Payment must be made by punch card, which may be purchased at the Senior Center in the amount of $10 or $20 denominations.

Out of Town Transportation Schedule for ages 60+ and those with Disabilities

All out of town eye appointments must start by 11:00 AM.

Fares for Out-of-Town Rides

All round trip.

• Waterbury, Woodbury, Middlebury - $3
• Danbury and New Haven and VA Hospital West Haven - $5

Payment must be made by punch card. $15 punch cards are available for purchase at the Senior Center or by mail. If sending in payment, please make check out to Town of Southbury, and mail to: Senior Center at 561 Main Street South, Southbury, CT 06488.