UPDATE 10/10/2026: the boil water advisory has been lifted.
Please note: if you’re not a customer of Connecticut Water Company, you can disregard this message.
Press release from Connecticut Water Company.
Connecticut Water Company - Precautionary Boil Water Advisory: 10/09/2026
Connecticut Water Company has issued a precautionary boil water advisory in Southbury for customers west of Church Road. Customers east of Church Road are not impacted.
This morning, a water main break has resulted in low, or no, water pressure. We are actively working to restore water service and ensure the quality of the water.
We encourage customers to boil their tap water as a precaution before using it for drinking, cooking, food preparation, reconstituting baby formula or using it for any purpose where it will be consumed.
The water can be used without boiling for bathing, cleaning, sanitation or other purposes where the water is not consumed.
The precautionary boil advisory will remain in effect until we collect water samples and test in a state-certified laboratory to confirm that the water is free from bacteria and can be used as normal.
We expect to receive these results within 48 hours. We will notify you when the precautionary boil advisory is lifted.
We thank you for your patience, and we apologize for the inconvenience.
Connecticut Water Company
https://www.ctwater.com/contact-help-center/service-alerts/